Returns & Refunds Policy

Last Updated: June 2026

At Sending You Sunshine LLC, each mailing is carefully prepared and shipped with the goal of bringing encouragement, kindness, and connection. Because of the personalized and consumable nature of our subscription mailings, the following policy applies:

Returns

We do not accept returns of mailed subscription packages, gift subscriptions, letters, paper goods, or other mailed contents once they have been shipped.

Refunds

Customers may cancel their subscription at any time. Cancellation will stop future billing but does not automatically entitle the customer to a refund for mailings that have already been billed or shipped.

Refunds are generally not available once a mailing has been shipped.

Damaged or Incorrect Shipments

If your package arrives damaged, contains incorrect items, or is missing contents, please contact us within fourteen (14) days of delivery.

At our discretion, we may:

• Send a replacement mailing

• Provide store credit

• Issue a partial or full refund

Lost Mail and Incorrect Addresses

If a mailing appears to have been lost in transit, please contact us. Replacement mailings may be provided at our discretion based on the circumstances and product availability.

Customers are responsible for providing a complete and accurate delivery address at the time of purchase. Sending You Sunshine LLC is not responsible for mail that is delayed, returned, misdelivered, or undeliverable due to an incorrect, incomplete, outdated, or inaccurate address provided by the purchaser or recipient.

Orders shipped to the address provided during checkout are considered fulfilled once accepted by the United States Postal Service or other carrier. Incorrect address information supplied by the purchaser does not qualify for a refund, replacement, store credit, or reshipment at our expense.

If a package is returned to us due to an address error provided by the purchaser, the customer may request reshipment and will be responsible for any additional shipping and handling charges.

Gift Subscriptions

Gift subscriptions may be canceled and refunded only if the first mailing has not yet been shipped.

Once the first mailing has been sent, gift subscriptions are generally non-refundable.

Gift purchasers are responsible for providing accurate recipient information. Incorrect recipient names or addresses do not qualify for a refund, replacement, store credit, or reshipment at our expense.

Subscription Cancellations

Customers may cancel their subscription at any time through their account portal or by contacting us.

To avoid being charged for the next billing cycle, cancellation requests must be received before the next scheduled billing date.

Cancellation of a subscription prevents future charges but does not result in a refund for mailings already billed, processed, prepared, or shipped.

Our Commitment to Fairness

While this policy outlines our general practices, we understand that unique situations may arise. We reserve the right to review individual circumstances and, at our sole discretion, offer a replacement, store credit, or refund when we believe it is appropriate.

Contact Us

Questions regarding this policy may be directed to:

Sending You Sunshine LLC
P.O. Box 6161
Aurora, IL 60598

Email: SunshineofChicago@gmail.com

Phone: 630-392-1140

Website: www.sendingyousunshine.com